Contacting Support

🎉 Get 10 free credits when you refer a friend. Learn More

Tools
Key Features
Pricing
Resources
Demo
Support
Login

Getting Started

Glossary
Interface Tour: canvas, layers and exports
Quick Start: How to use Mock It AI?
What is Mock It AI?

Accounts & Login

Create an account/verify email
Delete your account
Login issues & password resets
Update profile, email, and password

Plans, Billing & Invoices

Cancellations & Refunds Policy
How Billing Works (Renewals, Proration)
How to Apply a Promo/Discount Code
How to Upgrade/Downgrade/Cancel a Subscription
Subscription Plans Explained
Updating Payment Method

Credits & Usage Limits

Do Credits Roll Over?
Handling Failed Generations & Timeouts
How Credits Work on Mock It AI
I’m Missing Credits

Prompt Builder & AI Generation

Supported File Types and Sizes

Artwork Upload & Preperation

Fixing Upload Errors
Preparing Artwork for Best Results

Mockup Editor

Move/Resize/Rotate Artwork

Downloading & File Formats

Downloaded File Format
How to Download Your Finished Mockup

Quality & Consistency

Keeping the Same Model/Scene Across a Series
Matching Colors and Fabrics

Performance & Troubleshooting

“Generation Failed” or “Out of Credits” Errors
Slow Renders or Browser Lag

Compatibility & Accessibility

Mobile vs Desktop Tips
Supported Browsers and Device Requirements

Content & Usage Policies

Acceptable Use Policy
Copyright, Trademarks, and Content ownership
DMCA Takedown Requests
Using AI Generated Images in Ads

Privacy & Security

Account Security Best Practices
Cookies & Analytics
How we Use Prompts, Uploads and Outputs
What Data We Store and for How Long

Status & Support

Contacting Support
Typical Response Times

Release Notes & Changes

Deprecations & Migrations
Known Issues & Planned Fixes
What’s New (Monthly Changelog)

Mock It AI Docs — Help, Guides & Troubleshooting
Status & Support

Contacting Support

support@mockit.ai or www.mockit.ai/contact.
Include: account email, issue description, screenshots, timestamps etc

Q

Key Features
Pricing
App Login
Support

Subscribers

Terms & Conditions
Privacy Policy
Cookie Policy
Commercial License
Refund Policy
Acceptable Use Policy

Facebook
Instagram
YouTube
TikTok

Quick Links

Key Features
Pricing
App Login
Support

Tools

AI Model Creator
AI Virtual Dressing Room
AI Outfit Generator
AI Clothing Mockup Generator
AI Moodboard Generator

Resources

Blog
Recipe
Documentation
FAQs

Policy & License

Terms & Conditions
Privacy Policy
Cookie Policy
Commercial License
Refund Policy
Acceptable Use Policy

Guaranteed safe & secure checkout

A Company Powered by Mock It © 2026 All Rights Reserved

Terms & Conditions
Refund Policy
Privacy Policy