Typical Response Times

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Supported File Types and Sizes

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Fixing Upload Errors
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Downloaded File Format
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Keeping the Same Model/Scene Across a Series
Matching Colors and Fabrics

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“Generation Failed” or “Out of Credits” Errors
Slow Renders or Browser Lag

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Mobile vs Desktop Tips
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Typical Response Times

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Status & Support

Typical Response Times

We aim to reply within 24–48 hours. Complex issues escalated to engineering.

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